Accessibility Statement for Reeds

 

Last updated: 13 October 2025

Commitment to accessibility

At Reeds, we are committed to making our website accessible to as many people as possible, including those with disabilities. We aim to comply with the spirit of the UK/EU (or whichever jurisdiction applies) accessibility laws and the Web Content Accessibility Guidelines (WCAG) 2.1 AA.

While we have not yet conducted a comprehensive accessibility audit of our own site, we endeavour to follow best practices in digital accessibility, and continuously improve.

What we have done / built in

• We strive to make all text readable, scalable, and legible.
• Users should be able to zoom up to 200 % (or more, depending on browser) without loss of content or functionality.
• We use semantic HTML (e.g. headings, landmarks, aria roles) to help assistive technologies navigate.
• We aim to provide meaningful alternative text (alt attributes) for images and non-text elements.
• We attempt to ensure sufficient color contrast for text, buttons, and interactive elements.
• Interactive elements (links, buttons, forms) are intended to be operable via keyboard.
• We try to ensure navigation is consistent, predictable, and uses clear labels.
• We design forms to have associated labels and clear error messages.
• We test with various browsers, screen readers, and accessibility tools when we make changes.

Known limitations / issues

Because we have not yet performed a full, expert accessibility audit, there may be parts of the website that do not fully meet WCAG 2.1 AA guidelines. Some potential issues might include:

• Missing or incomplete alt text on certain images
• Some interactive elements or embedded content (e.g. third-party plugins, videos) may not yet support full keyboard or screen reader use
• Some pages may lack full semantic headings or structure
• Some color contrast issues may remain
• Some older content (e.g. legacy pages or PDFs) may not fully adapt to screen readers or be fully accessible

We are committed to identifying and resolving these issues over time.

Tools & software to help you

If you have difficulty using this website, here are some tools and resources that may help:

• Screen readers (for people with visual impairment): JAWS, NVDA, VoiceOver
• Text-to-speech / speech recognition tools: e.g. Microsoft Narrator, Apple Voice Control
• Browser extensions and assistive tools:
    – NVDA / Narrator / VoiceOver
    – ChromeVox, Read Aloud browser extensions
    – High-contrast mode built into operating systems
• Magnification / zoom tools (built into browsers and OS)
• AbilityNet (for advice on making your device easier to use) — https://abilitynet.org.uk
• Royal National Institute of Blind People (RNIB) — for guidance and resources
• W3C Web Accessibility Initiative (WAI) — e.g. their “Introduction to Web Accessibility” pages

If you’re not sure which tool suits your needs, or how to enable assistive features on your device, the above resources can guide you.

Feedback & contact

We welcome your feedback on the accessibility of our website and your user experience. If you encounter any barrier, please contact us:

• Email: [email protected] (or your designated contact)

• Phone: 01228 593900

   

Please include:

1. The web page (URL) where you experienced the issue
2. The nature of the problem (what you were trying to do)
3. The device, browser, or assistive technology you were using

We aim to respond to accessibility issues within 5 working days and will endeavour to provide an alternative means of accessing the content where needed.

Compliance status

This website is partially compliant with WCAG 2.1 AA, due to the known limitation areas listed above. Our goal is to achieve full compliance as soon as possible.

What we plan to do to improve

Over the coming months, we will:

• Conduct a full expert accessibility audit of the website
• Fix identified issues (e.g. missing alt text, inaccessible plugins, contrast problems)
• Review and update content (and legacy content) for accessibility
• Add more accessibility testing into our development workflow
• Review third-party integrations (videos, embedded content, forms) for accessibility
• Update this accessibility statement as the site evolves

Enforcement & regulations

In [UK / your jurisdiction], accessibility of websites is governed by relevant regulations (e.g. the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 in the UK) (if applicable to your type of organisation). If you raise a complaint with us that is not resolved to your satisfaction, you may refer it to the relevant enforcement body (e.g. Equality and Human Rights Commission in the UK).