Whether you’re working for a client with an awareness of the industry, or if you’re introducing key contacts to campaign tactics that they’ve not come across before, managing expectations is essential. Viral campaigns are effortless for Emily, and in an ideal world, perhaps they would be for the rest of us, too! More often than not, clients can have their own expectations that an agency may not be aware of, and it’s only when these ideals aren’t being met that tensions arise.
For a campaign to have a meaningful performance, it must relate back to your clients’ KPIs, and you should always work with your contacts to determine what this looks like. Whether it’s making it onto a major news publication or prompting a topical conversation in the clients’ niche or area of expertise, establishing what success looks like is key. This way, you’ll have far more clarity when communicating results, and you’ll be less likely to fear missing the mark of unrealistic expectations!